# A dead page is encountered

**URL:** <https://discourse.getdbt.com/t/a-dead-page-is-encountered/5158>\
**Category:** Help\
**Tags:** dbt-cloud\
**Created:** [October 22, 2022, 2:17pm UTC](https://discourse.getdbt.com/t/a-dead-page-is-encountered/5158 "2022-10-22T14:17:58Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![xiaoqiangnk](https://sea2.discourse-cdn.com/flex020/user_avatar/discourse.getdbt.com/xiaoqiangnk/32/1268_2.png) [@xiaoqiangnk](https://discourse.getdbt.com/u/xiaoqiangnk)\
**Post date:** [October 22, 2022, 2:17pm UTC](https://discourse.getdbt.com/t/a-dead-page-is-encountered/5158/1 "2022-10-22T14:17:58Z")

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I did not received an email, and can not touch the send button. 'goto billing ’ does not work either.

 ![image](https://us1.discourse-cdn.com/flex020/uploads/getdbt/original/2X/a/aa61cb05a84e42363e8f2b87b03a69398d55339a.png)

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**Author:** ![joellabes](https://sea2.discourse-cdn.com/flex020/user_avatar/discourse.getdbt.com/joellabes/32/3980_2.png) [@joellabes](https://discourse.getdbt.com/u/joellabes)\
**Post date:** [October 27, 2022, 9:39am UTC](https://discourse.getdbt.com/t/a-dead-page-is-encountered/5158/2 "2022-10-27T09:39:22Z")

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Hi @xiaoqiangnk, I’m sorry that you’re having trouble. Please contact the dbt cloud support team at [support@getdbt.com](mailto:support@getdbt.com) - we can’t help with account issues here.

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**Author:** ![joellabes](https://sea2.discourse-cdn.com/flex020/user_avatar/discourse.getdbt.com/joellabes/32/3980_2.png) [@joellabes](https://discourse.getdbt.com/u/joellabes)\
**Post date:** [October 27, 2022, 9:39am UTC](https://discourse.getdbt.com/t/a-dead-page-is-encountered/5158/3 "2022-10-27T09:39:34Z")

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